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EMS Frequently Asked Questions
Who do I contact about a question with my bill?
You can contact the Ambulance Billing Service at 855-203-8479 or EMS Administrator at 409-643-5705.
Why does a Fire Engine sometimes come when I call for an ambulance?
Depending on the nature of the, call Fire engine companies will respond with the ambulance to provide additional help if it is a serious call. If the ambulance from that district is already on a call, the Engine will respond to provide help until an ambulance form another station or from a Mutual Aid City (if all ours are out) can get there. TCFD has paramedic capable Engines which means many times you will have paramedic help there before the ambulance arrives.
How many ambulance calls does Texas City have in a year?
There is on average about 7000 ambulance calls a year.
How many ambulances does Texas City Fire Department operate?
We operate three front line units which consist of two BLS/MICU units at Stations 2 and 3 and a BLS/MICU Transport Rescue from the Central Fire Station. We have in reserve one Rescue truck and two ambulances that we can cross man in cases of emergency.
Does going by Ambulance get me into the Emergency room faster than going by private auto?
Admission to the Emergency room is based upon severity of injury or illness regardless of how you get there. Someone with chest pains or difficulty breathing will go before someone who has a headache or a cut arm. The hospitals use a system called Triage where patients are evaluated and ranked with the more serious patient going first. Many ambulance patients will be sent to the waiting room if more serious patients are there.
What does it mean when a hospital is on “drive by”?
This means that for some reason the hospital has reached a level of patients where if any more are brought in they will experience extremely long wait times for treatment. Hospitals advise the ambulances of this so that they may go to another hospital that does not have as many patients. This is to provide the patient the best care as soon as possible.
20 Reasons to call EMS
  • Bleeding that won't stop
  • Choking
  • Confusion, slurred speech, difficulty walking or speaking
  • Coughing up or vomiting blood
  • Dizziness, weakness, or a change in vision
  • Drowning
  • Drug overdose
  • Fainting or loss of consciousness
  • Heat exhaustion
  • Hypothermia
  • major injury
  • Pain or pressure in the chest or upper abdomen
  • Poisoning
  • Seizures or convulsions not caused by epilepsy
  • Severe allergic reaction
  • Severe burns
  • Shortness of breath or other difficulty breathing
  • Threats of suicide
  • Trauma to head, neck or back
  • Unexplained severe headache
If there is any doubt, call 911
  • Tell the Operator:
  • Your name and phone number.
  • the nature of the emergency.
  • the location of the emergency.
  • what happened.
  • the victim's condition and medical history, if you know it.

Do not hang up until the operator tells you to.

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